Policies and Terms
Sunset Fluff N Fold
Policies and Terms of Use
I. Customer satisfaction
Our first priority is your satisfaction. We treat your laundry like it is our own laundry. We do need to establish some rules to ensure there are no misunderstandings about Sunset Fluff N Fold or your obligations and responsibilities. Using our service means you acknowledge and accept the following Terms and Conditions
II. Suitability for Laundering
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process.
If we do see an item that is not suitable for the laundering process. We will take out and attempt to contact you about the item. If we are unable to contact you, we will put the item to the side and it may be returned to you dirty.
III. Damaged Laundry
We will do everything we can to avoid damaging your laundry. There are limitations to what we can do. We don’t have time to check the pockets for items left behind. Therefore we can not be held responsible if something left in your laundry (lipstick, chewing gum, a pen, etc.) causes damage. We cannot guarantee we will find an item that you call and tell us you left in your pocket and return it to you.
All laundering processes cause normal wear and tear on clothing. We can not be held responsible for wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. We reserve the right to decline cleaning a piece of laundry if we think it will be damaged.
We do not examine each item before processing it. If something is “dry-clean only” or not suitable for the laundering process, please do not include it in the laundry you bring us.
IV. Lost Laundry
All decisions on damaged or lost items are in Sunset Fluff N fold’s sole discretion and are final. Notwithstanding the foregoing, and to the extent permitted under applicable law:
Any reimbursement for a wash and fold item deemed damaged by Sunset Fluff N Fold shall be limited to and shall not exceed ten (10) times the weight of the item multiplied by the charge per pound of wash and fold (not inclusive of tax and other fees) regardless of brand, price or condition of the garment, or $100, whichever is lower.
V. Stain Removal
We cannot promise that we will be able to treat and remove all stains. We will always do our best, however, some stains we will not be able to remove due to the age of the stain, quality of textile the stain is on, and/or nature of material that made the stain. Sunset Fluff N Fold will not compensate claims made for stains imparted onto a garment by the customer that were not removed during the cleaning process
VI. Minimum Fee
The minimum order is 15/lbs, which costs $18.75
VII. Allergies
We offer and use “All Free and Clear” detergent for customers with sensitive skin. However, we do wash clothes in shared washing machines where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be hypoallergenic, may not be completely rinsed out of these washing machines
VIII. Privacy Policy
We collect your information when you talk to our employees (in person, over the phone, through text messages, emails, and other online communication). You may be asked for information like your name, e-mail address, home address, and phone number. We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist in operating our website, conducting our business, or servicing you, so long as those parties agree to this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
IX. Miscellaneous
As our business changes, we may want to modify some of the terms in this agreement. We encourage you to check back frequently to familiarize yourself with any changes. Thank you for using our service and we look forward to serving you in the future.